Monthly Archives: February 2011

Google Spanks Overstock.com for Shady SEO Tactics

First it was the New Yorks Time’s unmasking of JC Penney’s blatant link buying. Now Overstock.com, a dotcom survivor started in 1999, has also fallen afoul of Google’s Webmaster Guidelines for excessive links building.

Overnight, the Wall Street Journal published the grim results of Google’s punishment on Overstock’s attempt to game the system.

The WSJ reported: “Overstock’s pages had recently ranked near the top of results for dozens of common searches, including “vacuum cleaners” and “laptop computers.” But links to Overstock on Tuesday dropped to the fifth or sixth pages of Google results for many of those categories, greatly reducing the chances that a user would click on its links.”

So where did Overstock.com go wrong? Well according to a spokesperson from Overstock, their practice of encouraging college and university websites to link back to Overstock so that all their students could receive a 10% discount, likely put them in penalty box.

A quick search on Opensiteexplorer.com, a tool from SEOmoz for checking a website’s back links clearly shows the high number of educational websites linking to Overstock’s vacuum cleaners page. In addition, a quick glance at the anchor text pointing to the same page shows a high usage of “vacuum,” “vacuums” and “vacuum cleaners” over the more common brand related term such as Overstock.

For someone trained in SEO, seeing a high number of links coming from similar domains and using the same or similar anchor text is often a clear sign of over optimisation. Obviously, Google felt the same way and believed that intervention was needed.

Here’s an example from one of the Universities who took up the offer.

So if you’re not already convinced of Google’s intentions to stomp out excessive linking building after JC Penney’s recent woes, then this latest public lashing of Overstock.com should be a cause of concern, especially if you’ve been using similar tactics.

With the high levels of link buying that we’ve seen here in Australia and abroad I expect to see a few more public outings of other well known brands in the coming weeks. Whether it will help to turn the tide against those who go too far is yet to be seen.

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Google HotPot

Google are placing a greater emphasis on the location aspect of their search results and increasing relevance to the user. Place Search and Google Places is becoming one of the fastest growing commodities in search. Developed to deliver highly relevant results which lead to quality clicks and improvement in site engagement, as well as improving the overall user experience to help locate the best results and save time.

One of the newer innovations from Google is HotPot. Defined as a “location based recommendation engine” for Google Places, HotPot is powered by the user and their friends. HotPot personalises the search results to leverage your reviews of businesses or services and tailor your search results to “match what you like”.

Currently place pages aggregate external review data from sources such as Yelp, Eatability and TrueLocal. HotPot will encourage engagement with rating and reviewing businesses directly from your Google profile with preferences of likes and dislikes being stored and used by the recommendation engine.

HotPot leverages a large database of places. Google’s algorithm takes your ratings and recommends other places similar to the ones you already like. The idea of being able to rate a place on the go has not been neglected.  Integration to rate and review is enabled through Mobile Maps on the Android.

Sharing ratings with your friends personalises the results further displaying to you recommendations of a place or places your friend likes within the search results page.

Has this been done before?

HotPot does not seem to have any check-in functionality which leaves it separate from the likes of Foursquare and Facebook Places. HotPot is focused on the review and ratings side of the coin at this stage, though this is an area they may move into or make partnership with another brand to try and increase participation.

HotPot looks to move along the lines of socialising places like Facebook but with more information which is highly relevant. Interestingly Facebook have been making updates with their Places feature with “Popular Places” linking your friends with places they have visited. So far it is limited to “Likes” with no review or rating functionality.

What should you do?

Similar to Google Places, HotPot uses photo, review and location information from other sites. Businesses will need to look at gaining a strong presence on review sites; business contact details must be prominent on their website.

Ensure your site in particular the infrastructure is optimised, and that your pages are crawlable for Google to include relevant information in their HotPot results.

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