Archive for the 'SEO' Category

Scammers use SEO to Commit Olympic Size Fraud

Published by Tom on 5 August, 2008 in Reputation Management and SEO. 2 Comments

What happens when you take bad people with a must buy item (that they don’t actually have), Search Engine Optimisation (SEO) knowledge and a thirst for money at all costs? Well if you’re the con artists behind an olympic ticketing site you stand to make millions of dollars from unsuspecting consumers prior to being found out.

When I first became aware of the scam on August 2, I noticed the website, www.bejingticketing.com was ranked 4th for the term “olympics tickets” on Google.

After all of the free PR and the buzz created from the scam becoming public and more importantly the hundred of new links from media sites published around the world, the website jumped to the #2 spot a few days later. Thankfully the site has been taken down, but not before the damage was already done.

From the first moment I saw the website it was clear very that SEO had been utilised to gain traction in search engines such as Google. The combination of highly targeted content and a professional design was a clear giveaway why it ranked so well and milked hundreds of people around the world out of their hard earned dollars.

By using and repeating keywords focused around tickets for the various sports and Olympic ceremonies throughout the content, Meta Title and navigation, it’s easy to see that SEO formed the base of their marketing strategy from the beginning. These guys knew what they were doing and utilised SEO and links from other websites to drive traffic to their website.

So who’s to blame? The scammers, the consumers for their lack of homework, the International Olympic Committee (IOC) and the Beijing Olympics Committee (BOC) for not policing their own brands or Google for sending their customers to the site?

Of course the real culprits are the criminals who took people’s money without providing the product. But I also believe, The IOC and BOC have to take some responsibility for not policing their own brands and trademarks. In an age where tools exist to keep track of where a brand is being used online the IOC and BOC could have identified the website sooner and dealt with it accordingly.

While it’s easy to calculate the consumer loss, the damage done to the IOC’s and BOC’s brand is another story and ultimately very difficult to determine. Of course the IOC has overcome worse situations such as drug cheats, vote buying and corrupt officials so weathering this latest fiasco should be a breeze.

However, if the same situation was applied to a well know business brand, the consequences could be devastating for the business if not dealt with appropriately. Today, tools such as Adgooroo’s Trademark Insight and services such as Online Reputation Management can be used to keep a close eye on a brand or trademark and companies can learn firsthand what consumers or scammers are saying immediately rather than waiting until it gets out of control.

Blaming the consumer for not purchasing tickets from an official ticketing source is no longer the answer.

The Return of the Splash Page?

Published by Marc on 15 April, 2008 in SEO and Web Standards. 4 Comments

With Google’s recent statement they were going to give increased importance to the loading times of a website’s home page (and penalise accordingly slow loading sites), could we be seeing the return of the Splash Page?

 

Here’s a favourite Splash Page of mine - Ginko Gardens

  

Ginko Gardens Splash Page

 

Splash Pages – Counter to ‘Usability’ and SEO best practice?


Much like hard copy brochure covers, splash pages typically contain very little content. Instead what you find is Flash animation, a striking image, a fancy tag line or a brief intro spiel advertising what the site is about. Throw in a logo, a keyword optimised footer and you’re done!

 

From a user’s perspective, splash pages are just one more click to make to get to the content they’re after. So they’re a big waste of time.

Splash Pages = Low Exit Rates

For website designers and online marketers, splash pages aren’t necessarily all bad news. For one thing, they can load pretty quickly (which given Google’s recent pronouncements is good news) and they usually offer a low exit rate.

 

Assuming few users leave the splash page and pursue their journey further into a website, that could have some SEO benefit. Search engines are known to value positively websites with low exit rates on their top web pages…

Is Google encouraging the return of the Splash Page?

So could Google’s latest pronouncement in favour of fast load times further encourage the use of splash pages? And doesn’t that run counter to usability best practice?

 

Imagine the web populated by useless splash pages. They would no longer contain Flash (as Flash increases load times), but they would be extremely content light to upload fast and would likely require users to click on to get to the content they’re after.

 

With savvy web marketers around… That scenario is not so hard to imagine.

 

Your thoughts?

Google Search Query Reports - Tweak your PPC and SEO

Published by Josh on 17 March, 2008 in SEM and SEO. 0 Comments

So your Google PPC campaigns are under-performing… Or your SEM client now wants you to do sort out their SEO… This is where running a Google AdWords Search Query Performance Report could come in real handy!

Search Query Reports – Where the magic happens

So what’s a search query report? It’s a report containing nearly every searched term that triggered a Google PPC ad. You find it under the AdWord’s Reports tab and it comes loaded with heaps of information on user search queries.

Google Search Query Report

Which keywords are converting? Which ads are performing?

Say you want to know which search query is your highest performer and which of your ads gives you the best return from that query… Search Query Reports deliver. You can drilldown to average position, clicks, impressions, CTR, etc, and at a glance identify the winners and losers among your ads and your keywords.

Spot negative keywords. Spot new ones too!

If you find your ads are being shown through irrelevant search terms, add these to your list of negative keywords. And should you happen to come across new keywords which led to conversions (if conversion tracking is on) you know what to do.

Give your CTR a boost!

The proof is in the pudding! When we tweaked the performance of a new account following our analysis of a Search Query Report, we noticed an immediate performance lift; a 20% sales rise coupled with a drop in our CPA!

Conversions vs CPA

You might not get this result every time, but with new accounts when you’re unsure about where you’re at, a Search Query Report can point you in the right direction.

A perfect SEM tool? Well… almost!

One thing you’ll notice when you run a Search Query Report is that Google spits out results in that show up as ‘## other unique queries. And no (before you ask), you cannot see what those ‘unique queries’ are… So what’s up with that?

Firstly, it’s labeled as a ‘unique query’ because that’s exactly what it is: ‘unique’. It may be a sentence long and could turn up once a year at best, so you’re not missing out! Google lumps these ‘one of a kind’ queries with the other one timers to save you the bother of sifting through the clutter.

Secondly there’s a server issue. Listing all one off queries would require heaps of memory – and even Google can’t carry that load!

That said… Give Search Query Reports a try and see how you go! It could make a big difference to your accounts.

Online Reputation Management - Know your Brand

Published by Tom on 3 February, 2008 in Reputation Management and SEO. 0 Comments

Whether you’re an ASX top 100 company, small business or an up and coming star looking to land the next big job, your reputation is critical to what others think about you.

Today, prospective job hires and businesses are going straight to Google to see what might turn up. For small businesses, especially those with little or no brand awareness, a single negative story can turn a potential buyer off and onto one of your competitors. Today, no one can afford to ignore their online profile.

For job applicants even a MySpace or Facebook entry, especially if it contains sexual references could mean the difference between getting the job or being passed by. Your online profile is a real testament to your character that a potential employer is going to consider when deciding whether you fit in with their culture. If the employer finds a reference distasteful it could mean them placing your resume to the bottom of the pile without an opportunity to explain the incident.

The recent rise to fame for Corey Delaney, a teenage from Victoria who announced a party at his parent’s place on MySpace while his parent’s were away, is an excellent case study in online reputation in the making. If he decides to pursue a career as a playboy, DJ or MC then his current online profile will fit the part. However, if he has a change of heart and decides to try his luck in a professional role, all the negative news about his teenage antics could come back to haunt him. While one would hope that his actions will later be seen as a teenage prank, the sheer amount of recent negative publicity may lead a potential employer to unfortunately judge him on what she reads.

In a corporate example, a prominent Australian marketing firm came out the on the losing end with Google after pushing the boundaries with their own reputation. After 8 months, you’ll still struggle to find the company’s website in the natural listings on Google even when you search on their company name. Instead you find, a list of articles and stories on their tumble from grace. The company has had to resort to using paid search and has even taken the extraordinary step of changing their domain name to get a fresh start.

When it comes to information online, especially negative news, it doesn’t disappear and will only get pushed down if it replaced by more current and relevant information. Businesses that ignore what their customers are saying online are at serious risk of wasting money and effort they spend to build their brands.

So what can you do to build a positive online profile or improve on a negative one?

Monitor

The first step is to know you have an issue by monitoring your brand. For budding professionals you are your brand se beware of what is said about you. Tools such Google’s or Yahoo’s Alerts will keep you on top of what others are saying about you.

Analyse

Analyse your online assets including websites, trademarks, blogs, partner sites, online forums, consumer complaint sites and social networks. Are people talking trash or just disappointed in your service?

Influence

Influence the results by participating in the conversation. Become a leader in your field of expertise or industry to influence the conversation. Your participation will help improve the perception of your brand.

By taking control of your brand you’ll be in a better position to tip the conversation in your favour and show the real you.

Social Media Optimisation - what the heck is it?

Published by Marc on 14 November, 2007 in SEO. 1 Comment

A client recently asked us about Social Media Optimisation or SMO as to ‘what the heck it was’ and if he should ‘get in on that action?’ Little did he know he was already applying many SMO techniques - he just didn’t know it!

SMO as defined on Wikipedia is ‘a set of methods for generating publicity through social media, online communities and community websites’.

So if like our client you’re performing SMO if you are…

Adding links back to your site

Search engines like Google and Yahoo value links and reward sites who have many incoming links from other websites (especially relevant links from heavily trafficked websites). So listing your business on paid or free directories is a sound strategy for improving your natural (organic) search rankings.

How to find directories and acquire links

A good place to start: Type ‘Australia Directory Listings’ into a search engine and you’ll come across some popular directories, many of which are free.  Simply submit your site and wait to receive confirmation of your posting!

Popular directories include:

Making your site easy to tag and bookmark

Giving visitors to your web site the opportunity to bookmark your content is also a sound optimisation strategy. Don’t lose your traffic! Make it easy for users to stick around and engage with your brand by providing them with the tools to reconnect with you again and again.

Popular bookmark tags include:

Adding content mashups

A further way to enhance your website’s content is via content mashups. Add videos, maps or streamed content from a news source provider to provide a better web experience or facilitate a sale. It’s surprisingly easy and a handy way to take your website to the next level and as search engines improve, those new forms of content will count ever more towards your quality score.

For example:

Sharing your content

It pays to share. And that saying certainly holds true for the web. Sending your content on via newsletters or posting to your company blog interesting topics like ‘Social Media Optimisation’ can only serve to increase the number of repeat visitors to your site.

So share your content through:

  • Blogs (like this one)
  • newsletters

A little site called Facebook

And finally… Is there a person who has not heard of a little website called Facebook? Synonymous with social networking online Facebook is great way to network, keep in touch with friends and link to people with similar interest locally and internationally.

Launched in early 2004, Facebook has grown from a niche university social networking site into a worldwide phenomenon. By starting your own ‘special interest group’ on Facebook or joining an existing network of likeminded individuals, you can rapidly expand the reach of your content and broaden your link profile.