Comments on: American Express Australia tunes up its website - we review it!

By: Hanh C

Hanh C — Thu, 04 Sep 2008 23:32:27 +0000

I have the same problem login to my account as well. And I will cancel my card as soon as I find out how. The funny thing is if you search on the site with the word “cancel” or “cancellation”, you find nothing. I read somewhere long time ago, which mentions you need to cut the card in half and send it to Amex. But which address?

By: Richard C

Richard C — Tue, 24 Jun 2008 01:55:54 +0000

It’s great to hear from others who have/daving problems with Amex. Just received a new Laptop and thought I was doing something wrong. I’m cancelling my card as well. Had enough.

By: Reg

Reg — Tue, 17 Jun 2008 22:24:31 +0000

i have spent an hour trying to just see my Amex account
I cannot see anywhere how to do that
Their site seems to be all about selling new cards

By: Larry

Larry — Thu, 12 Jun 2008 11:05:07 +0000

You are pathetic organisation. I have been a member in the USA and Australia for over 25 years. I have been on hold forever just to let you know I may want to use your lousy card while on my next overseas trip. I can tell you after waiting on hold forever and only being able to be sold crap I do not want by going onto your website, I will not be using your card in the states and will cancel it when I return. Plenty of other people would like my money. If you charge a premium price how about supplying a premium service. Or in fact any service would be helpful.

By: Marc

Marc — Mon, 05 May 2008 06:14:47 +0000

Hi Dave,

Funny you should mention this particular problem. I’ve been told this happens sometimes - cards are cut up and yet you remain as an active user on the system.

I’ll forward this on to the good folks at Amex Australia and see if they can cancel your card; ‘virtually’ and ‘physically’.

As for why the site is less than helpful… Well you got me there! You would think it would be in American Express’ interest to keep you online instead of reverting you back to their costly cost centres. Maybe no one’s done the math on this one!